SPECIFIC ACTION PLANS TO ACHIEVE THE VISION

     1. Implement calendar of Spanish cultural activities (especially
          those related to food and cuisine)
     2. Play host to foreign Spanish personalities
     3. Review pricing strategy until economy improves.
     4. Encourage shareholders to be members.
     5. Continue revival of old menus
     6. Leverage on the existing strengths of the club in order to increase
          patronage.

MISSION STATEMENT

     1. To offer excellent food with efficient services at the most
           competitive prices that delight our members and their guests;
     2. To ensure that our impressive physical structures, excellent
           recreational and leisure facilities and amenities are well-
           maintained; and
     3. To promote an atmosphere of collegiality and camaraderie among                                                   its members through various relevant activities.

SPECIFIC ACTION PLANS TO ACHIEVE THE MISSION

     1. Re-align existing training programs to address: consistency in food                                                    preparation, compliance to F & B SOP , inventory monitoring of                                                    stocks, revival of traditional service, review of costing of menu
           items, 20-4-7, attractive marketing packages for members to
           avail of, no recurring complaints on food and service, all
           personnel are familiar with the operation of all equipment
           /facilities assigned to him.
     2. Implement 5S and ensure findings of 5S audits are addressed.
     3. Continue implementing the existing programs for preventive
           maintenance.
     4. Consistently implement weekly inspections.
     5. Conduct survey/focus group discussions among members and
           team leaders and address priority findings.
     6. Consistently implement weekly inspections/checking and conduct
           of random roving.
     7. Acquire metal detectors/reflector mirrors; regular inspection of
           entering cars.
     8. Conduct seminar or proper handling of bomb threats (for team
           leaders and team members)
     9. Implement existing programs for members and guest and open
           these programs to the public, if there are vacant slots.
     10. Sponsor musical events for members and guests.
     11. Promote and sponsor multi-cultural special events and special
           occasions.


MILESTONES

     1. Having a very competent Board and Management Team who are
           closely in touch with its Members and Staff;
     2. Maintaining a high level of teamwork and unity in the Club
           manifested by a harmonious relationship between Management
           and Staff.
     3. Having a professional, motivated, hospitable, respectful and
           courteous staff.
     4. Continuously anticipating the Club Member’s needs and quickly
           satisfying them; and,
     5. Ensuring that the Club has well-equipped and well-maintained
           kitchen, outlets, offices and support facilities.

SPECIFICATION ACTION PLANS TO ACHIEVE THE MILESTONE

     1. Starting with the set-up of a Nomination Committee, to re-visit
           and enforce the qualification requirements for voting
           membership category and the Directors.
     2. Cascading of Vision-Mission, Policies, Roles and Responsibilities to
           all team leaders/members.
     3. Conduct Team-building sessions and sportsfest among team
           leaders and team members.
     4. Conduct info and awareness campaign of the Club and inter-
           department activities and involve team members in planning
           and decision-making.
     5. Continue implementation of Labor Management Council and
           observing the open-door policy between team leaders, team
           members and management.
     6. Implement performance appraisal and recognition systems.
     7. Develop and implement and over-all program for multi-skill
           implementation (including competency ID, cross training, career                                                 path development, etc.)
     8. Implement job matching.
     9. Fair but firm implementation of Company Code of Conduct
           (reinforcement the role of our Team Leaders) to reinforce and
           maintain a culture of self-discipline.
     10. Conduct Service Plus Training for Frontliners.
     11. Include proper use of resources and use of consumables/office
           supplies in the motivational programs.
     12. Establish usage standards for all consumables, office supplies and                                                 maintenance item – and use these standards for budgeting and
           control.